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news [UPDATED] Network Outage

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Now that the issue is resolved I'll explain what happened yesterday. 


Early morning there was a cut of the fiber optic lines (more than 30 of them), from the datacenter where our server is located at to the main network hub where all the internet traffic is passed through. This is extremely rare, if not the only case where 30 fiber optic lines were just cut. In response the entire network traffic from our server, as well as every other server in our datacenter, went down. This meant that all traffic was unreachable. 


While the network engineers were trying to figure out where the cut was and repair it, some emergency connections were made in an effort to get traffic moving again. But instead of 30 lines carrying the traffic there were just 3. This saturated the lines fully and caused some bottlenecks as they attempted to repair the larger lines. This was the reason that the website was so slow, in addition some of the peer exchanges that were held with our datacenter and other major internet providers were taken offline to prevent overflow of data, this added to the slowdown. 


While most of the lines are repaired now and service is pretty much back in order, this was a problem held solely in the datacenter that we use and not in the server itself. While the server could not see the internet, everything on the server was running just fine. 


I'd like to apologize about the break in service, it was out of our hands and took down many other sites and services who used the company we host our server at. 



If you have any questions feel free to ask.

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Is this data center in california?  There has been a surge of people cutting fiber optic connections.

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